Terms and Conditions

Trade name
The Essential Garden is a trading name for Dunchavin Limited, a limited liability company registered in New Zealand. Any paypal or bank direct credit transactions will be recorded on your receipts as the company name (Dunchavin Ltd) not the Essential Garden.

Shipping and Delivery
We will process your order within three working days following confirmation of payment. Should any delays occur due to stock or shipping issues, you will be contacted by email and notified.

Shipping within New Zealand will be sent by NZ Post. All international orders are sent by NZ Post through International Air. This is an untracked service and will therefore be sent at the buyers’ risk. Any missing or undelivered parcels will not be replaced. You can enquire about a tracked service via International Courier at an additional charge when making the order.

Returns and Replacements
At the Essential Garden we endeavour to produce high quality products. If for any reason you are not satisfied with the quality of your product please contact us via email with the batch number, date of production and the product name and details of why you are dissatisfied. Any return requests due to quality issues, must be made within 3 months of receiving your order.

Replacement or refunds will only be considered when there is an issue with the quality of the product, not because you have changed your mind.

Ordering
You can place orders for our product on our website or by phoning (+64 9 4210730) or by emailing us directly. Payment must be made prior to any orders being processed.

Web site content
While the Essential Garden has endeavoured to provide accurate and up-to-date information on this site, it does not guarantee such information will be accurate or up-to-date when you access it. The Essential Garden requests users to make their own assessment as to the suitability of the information contained on this site. The Essential Garden may update the information included in this site at any time without prior notice.

This site may contain links to third party websites, over which the Essential Garden has no control. Inclusion of such links in no way suggests an endorsement, approval or recommendation by the Essential Garden. Anyone using such links should abide by the requirements contained within those sites.